zh999 Frequently Asked Questions

No. zh999 permits one account per person. Creating a second account — for any reason including trying to claim another bonus — is a breach of the Terms and Conditions and can result in both accounts being closed and balances forfeited. If you have lost access to your existing account, use the recovery option on the Login page or contact support via live chat.

On the Login page, use the "Forgot Password" option and enter your registered mobile number or email. A reset link or verification code will be sent to you. Follow the steps to set a new password. If you no longer have access to your registered number or email, contact support via live chat with your account details and proof of identity to request manual verification.

You must be 18 years of age or older to create and use a zh999 account. Date of birth is collected at registration. Accounts belonging to users under 18 will be closed and any balance will be forfeited. If you have children who use your phone, ensure your zh999 account is logged out when not in use and your credentials are kept private.

Identity verification may be requested before your first withdrawal or for larger transactions. This typically involves submitting a copy of your CNIC. Providing accurate registration details from the start — your real name and correct mobile number — makes this process much faster when it comes up. Accounts where the name does not match the payment method can experience withdrawal delays.

If you still have access to your account, go to the account settings section and update your number there. If you have already lost access to the old number and cannot log in, contact support via live chat immediately. Update your number before you lose access to the old one wherever possible — the mobile number is used for withdrawal confirmation and account recovery.

Contact support via live chat and request a permanent account closure. Before closing, your remaining PKR balance will be paid out through the standard withdrawal process. If you want a temporary break rather than a permanent closure, you can instead request a temporary suspension — see the Responsible Gaming section of this FAQ for more details.

JazzCash and Easypaisa deposits are usually processed instantly and your PKR balance updates within a few seconds to a couple of minutes. If your deposit has not appeared after five to ten minutes, check that the transaction was debited from your mobile wallet. If the money left your wallet but has not appeared in your zh999 balance, contact support with the transaction reference number.

No. Third-party deposits are not permitted. You must deposit using a payment method registered in your own name. This applies to JazzCash, Easypaisa, Raast and bank accounts. Deposits from third-party wallets may be reversed and can result in withdrawal restrictions on your account. Make sure the mobile wallet or bank account you use belongs to you.

Minimum deposit amounts vary by payment method and are displayed at the time of deposit. The minimums are kept accessible for most players — check the deposit section of your zh999 account for the current figures for each method. Note that some bonus offers have a minimum deposit requirement to qualify; check the Promotions page for details before depositing.

Wait five to ten minutes first — some bank transfers and occasional mobile wallet transactions have a short processing delay. If the balance still hasn't updated after that time, take a screenshot of your payment confirmation or transaction SMS and contact zh999 support via live chat. Provide the transaction reference number, the amount and the time. Support can trace the deposit and update your balance manually if necessary.

zh999 does not charge its own fee on deposits. However, your payment provider — JazzCash, Easypaisa, your bank or card issuer — may apply their own transaction charges depending on your account type and plan. These are outside zh999's control. Check with your payment provider if you are unsure whether they charge for outgoing transfers.

JazzCash and Easypaisa withdrawals are typically processed within a few hours of approval. Bank transfers may take one to three business days depending on your bank. First-time withdrawals sometimes take slightly longer if identity verification is required. Once zh999 approves and sends the payment, the arrival time depends on your payment provider. Check the Withdrawal page for current processing time estimates.

Common reasons for withdrawal delays include: identity verification pending (you may need to submit a CNIC copy), an active bonus with remaining wagering requirements, a mismatch between the account name and the payment method name, or a first-withdrawal security check. Log in and check your account notifications for any pending verification requests. If there's no clear reason, contact support via live chat with your withdrawal request reference.

Bonus funds can only be withdrawn after completing the stated wagering requirements. For example, if a bonus has a 30x wagering requirement and you received a PKR 1,000 bonus, you need to wager PKR 30,000 on eligible games before the bonus balance converts to withdrawable funds. The wagering progress is visible in your account. Winnings generated from bonus play that have cleared wagering are withdrawable as normal.

Minimum and maximum withdrawal amounts are displayed in the withdrawal section of your account and may differ by payment method. Current figures are always shown at the time of requesting. For larger withdrawals, zh999 may process the payment in multiple instalments across several days, or may request additional verification before processing. See the Withdrawal page for full details.

A wagering requirement is the total amount you need to bet before bonus funds become withdrawable. If a bonus carries a 25x wagering requirement on a PKR 2,000 bonus, you need to place PKR 50,000 worth of bets on eligible games before those bonus funds unlock for withdrawal. Not all games contribute equally — slots often count 100%, while table games may contribute at a lower rate. Check the bonus terms on the Promotions page for the specific contribution rates.

First check the Promotions page to confirm your deposit met the minimum qualifying amount for the current offer. Bonuses are usually credited within a few minutes of a qualifying deposit being confirmed. If more than 30 minutes have passed and the bonus has not appeared in your account, contact support via live chat with your deposit reference. Keep in mind that bonus offers are subject to change, so the offer at the time of your deposit applies.

Yes. Log in to your zh999 account and check the bonus or promotions section of your account panel. Active bonuses show your current wagering progress — how much you have wagered so far and how much remains before the bonus clears. If the progress is not visible or seems incorrect, contact support via live chat.

Yes. zh999 runs regular promotions beyond the Welcome Bonus — reload offers, Cricket season specials tied to PSL and international fixtures, cashback offers and more. All current promotions are listed on the Promotions page. Check it regularly as offers change and new ones appear around major cricket events and tournaments.

Fish Games are a type of shooting game where you fire at fish on screen and win based on what you hit. Different fish have different values, and different rooms have different stake minimums. Unlike purely luck-based slots, Fish Games involve some skill in targeting. There are multiple rooms available at zh999 — visit the Fish Games page for details on rooms and how to get started.

Yes. zh999 is fully accessible via mobile browser on Android and iOS. Open zh999.onl in your browser, log in and play — no separate app download is required. All game sections, including live casino, fish games and slots, work in mobile browser. Live betting on Cricket and PSL is also available and updates in real time on mobile.

If a game disconnects or freezes during a bet, the round result is usually recorded on the server and your balance will reflect it once you reconnect. Refresh the page and log back in — in most cases the outcome was already settled. If your balance looks incorrect after reconnecting, contact support with the game name, the approximate time and the bet amount. Support can look up the game log and resolve any discrepancy.

If a match is abandoned before reaching the minimum overs required for a result under DLS or official match regulations, bets are typically voided and stakes returned. If a match is suspended mid-play but resumes and reaches a valid result, settled bets stand. Specific rules for different scenarios — rain interruptions, abandoned matches, reduced-over games — are covered in the sports betting terms on the Betting page.

Winning bets are settled and credited to your PKR balance as soon as the event result is confirmed and processed. For live cricket, this typically happens within minutes of the final ball. For pre-match bets on completed events, settlement usually occurs within a short time of the official result. Once credited, winnings are immediately available in your balance for withdrawal or further play.

Yes. zh999 offers live in-play betting on PSL and other cricket fixtures. Markets update ball by ball during live matches. Note that during particularly fast-moving periods of play — a wicket falling, an over completing — some markets may briefly suspend before reopening with updated odds. This is standard for all live cricket betting platforms. Log in and head to the live section during a match to see available markets.

Change your password immediately if you can still access your account. Then contact zh999 support via live chat, explain what you've noticed — unauthorised transactions, unfamiliar login history — and the team will review account activity and help secure the account. If you cannot log in because someone has changed your credentials, contact support straight away with your registered mobile number and identity details.

All data transmitted between your device and zh999 is encrypted via SSL. Passwords are stored in hashed form — zh999 staff cannot see your plain-text password. Payment processing for JazzCash, Easypaisa and other methods follows the security standards of those providers. For full details on how zh999 handles your data, see the Privacy Policy page.

zh999 is meant to be used as entertainment — the same way you might spend money on a cinema ticket or attending a cricket match. That means setting a PKR budget you are comfortable losing before you start, sticking to that budget regardless of the session outcome, setting a time limit for your session and treating any losses as the cost of entertainment rather than something to recover. Never use money that is needed for household expenses, bills or family obligations.

The Responsible Gaming page has a full guide covering budgeting, time management, warning signs to watch for, a self-assessment checklist and details of all self-management tools available — including temporary suspension, self-exclusion and account closure. If you have concerns about your own gaming habits or those of someone close to you, that page is the right starting point.